Kinari Gold Atelier

Acceptance of Terms

By accessing and using the Kinari Gold Atelier website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Description of Service

Kinari Gold Atelier provides an online platform for purchasing handcrafted gold jewelry from independent Japanese artisans. Our services include custom sizing, engraving, repair services, and exclusive member-only collections.

We reserve the right to modify, suspend, or discontinue any aspect of our service at any time without prior notice.

User Accounts and Registration

To access certain features of our service, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

Product Information and Availability

We strive to provide accurate product descriptions, images, and pricing information. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders at our sole discretion.

Pricing and Payment Terms

All prices are listed in Japanese Yen (¥) and are subject to change without notice. Our pricing reflects current gold market values and artisan craftsmanship costs. Payment is required in full at the time of order placement.

We accept various payment methods as indicated on our website. You are responsible for any applicable taxes, duties, or fees associated with your purchase.

Custom Orders and Modifications

Custom jewelry orders require additional time for completion and may involve specific terms and conditions. Custom pieces are non-refundable unless there is a defect in craftsmanship or materials.

We will provide estimated completion times for custom work, but these are estimates only and not guaranteed delivery dates.

Shipping and Delivery

We offer insured shipping worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Risk of loss and title for products pass to you upon delivery to the shipping carrier.

International customers are responsible for any customs duties, taxes, or fees imposed by their country.

Returns and Exchanges

We accept returns of non-custom items within 30 days of delivery, provided they are in original condition. Custom and personalized items are not eligible for return unless defective.

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Warranty and Repairs

We provide a lifetime craftsmanship warranty on all jewelry pieces. This warranty covers defects in materials and workmanship but does not cover normal wear, damage from misuse, or loss.

Repair services are available for a fee, with pricing based on the extent of work required and current material costs.

Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and software, is the property of Kinari Gold Atelier or our content suppliers and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of our content without express written permission.

User Conduct and Prohibited Uses

You agree not to use our service for any unlawful purpose or in any way that could damage, disable, overburden, or impair our website or interfere with any other party's use of our service.

Prohibited activities include but are not limited to: fraudulent transactions, unauthorized access attempts, and transmission of harmful code or content.

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.

Limitation of Liability

To the maximum extent permitted by law, Kinari Gold Atelier shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use.

Our total liability for any claim arising out of or relating to these terms or our service shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of Japan. Any disputes arising from these terms or your use of our service shall be resolved through binding arbitration in Tokyo, Japan.

Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our service after changes are posted constitutes acceptance of the modified terms.

Contact Information

For questions about these Terms of Service, please contact us at:

Email: legal@ontirequest.com
Phone: +81-29-875-8479
Address: 3-17-1 Futabacho, Aoi Ward, Shizuoka City, Shizuoka Prefecture 420-0041